• 2018-1-29至2018-1-29 上海

• 2018-4-4至2018-4-4 上海

• 2018-6-1至2018-6-1 上海

• 2018-7-21至2018-7-21 北京

• 2018-9-25至2018-9-25 上海

• 2018-11-14至2018-11-14 北京

國(guó)際商務(wù)禮儀

Image and Business Etiquette

Duration: 1 Day

程意義：

企業(yè)商務(wù)禮儀是職業(yè)人士在業(yè)務(wù)交往或社交活動(dòng)中應(yīng)遵守的一套正確的禮貌行為準(zhǔn)則。在當(dāng)前商務(wù)環(huán)境下，對(duì)優(yōu)秀企業(yè)的衡量標(biāo)準(zhǔn)不僅取決于其產(chǎn)品的質(zhì)量與價(jià)格如何，而且取決于其員工的職業(yè)素養(yǎng)，即對(duì)商務(wù)禮儀的把握和運(yùn)用如何。

通過(guò)本課程的學(xué)習(xí)與技巧的練習(xí)，呈現(xiàn)您專業(yè)的職業(yè)形象！

內(nèi)容大綱：

1.樹立職業(yè)化形象

* 符合職業(yè)風(fēng)范的體姿禮儀

* 服飾禮儀—商務(wù)人士必修課

2.商務(wù)社交中的禮儀

* 商務(wù)社交中的通則

* 握手的禮儀與禁忌

* 引見介紹的規(guī)則

* 名片的價(jià)值與使用

* 交談的禮儀與技巧

* 禮尚往來(lái)—商務(wù)禮品饋贈(zèng)禮儀

3.商務(wù)拜訪與商務(wù)接待禮儀

* 商務(wù)拜訪謹(jǐn)記

* 等待會(huì)見時(shí)如何表現(xiàn)得體

* 商務(wù)接待禮儀

4.蘊(yùn)藏在商務(wù)電話及Email中的禮儀

* 聲音控制的藝術(shù)：得體表達(dá)

* 如何轉(zhuǎn)接電話、轉(zhuǎn)述留言

* 商業(yè)信函百分百

* 商務(wù)電子郵件須知

5.商務(wù)會(huì)議及商務(wù)用餐禮儀

* 會(huì)議開始前及進(jìn)行中應(yīng)注意的職業(yè)細(xì)節(jié)

* 如何做好主持人及發(fā)言人

* 通用餐桌禮儀

* 中餐、西餐的不同禮儀

* 商務(wù)自助餐禮儀

6.職場(chǎng)日常工作禮儀

* 職場(chǎng)日常工作禮儀之基本守則

* 良好溝通助力職場(chǎng)成功—與同事的相處之道

Program Outline：

1. Setting up professional image

* Etiquette on body gestures

* Dress code

2. Social etiquette in business  

* Essential rules of social etiquette in business  

* Business handshake etiquette

* Business introduction rules

* Business card etiquette

* Conversation etiquette

* Gifts giving etiquette

3. Etiquette of business visit and reception

* Cautions on business visit

* Appropriate behavior while waiting for a meeting

* Business reception etiquette

4. Etiquette of business call and e-mail communication

* Preparing your voice for effective business calls  

* How to transfer incoming calls and take messages

* Perfection on the business letters

* Rules for e-mail

5. Etiquette of business conference and banquets

* Being aware of details before and during the meeting

* The good host and speaker

* General table manners

* The comparison between Chinese and Western table manners

* Details on buffet dinner

6. Etiquette at workplace

* Basic rules of workplace etiquette

* Accelerating your success - proper way to get along with colleagues