在現(xiàn)今變化萬千、紛繁復(fù)雜的管理世界中，越來越多的管理者發(fā)現(xiàn)管理靈活性是一項攀上成功峰頂?shù)谋貍渌刭|(zhì)。管理能力與情商兩個維度，系統(tǒng)地幫助參加者提升管理靈活性，從而更有效解決管理難題、提高人際技能、重建敏感情境下的情緒平衡，最終邁向成功。1.提升管理才智管理技能員工自主度
* 指揮個人和團隊的行動
- 擁有共同基準(zhǔn)的基本原則
- 設(shè)定與戰(zhàn)略相一致的目標(biāo)
- 員工績效評估
* 個別和團隊的激勵
- 使用正確的激勵杠桿
- 傳授學(xué)習(xí)經(jīng)驗
3.提高情況分析技能
* 系統(tǒng)地看待現(xiàn)實
- 管理問題錯綜復(fù)雜
- 系統(tǒng)性思維的5大原則
- 理解對現(xiàn)實的認知
- 系統(tǒng)及其環(huán)境
- 主動性與杠桿作用
4.發(fā)展人際交往技能
* 設(shè)立共享信息溝通系統(tǒng)
- 信息與溝通
- 使用恰當(dāng)?shù)臏贤üぞ?br />
* 準(zhǔn)備并主持團隊會議
- 不同的會議類型
* 管理敏感的情境
- 給予否定反饋
- 給予肯定反饋
- 給予反饋，再次激勵員工
* 處理好與上司的關(guān)系
- 與上司溝通
- 積極而富有動力
5.提高情緒管理技能
* 自我情緒管理
- 提高情商
* 壓力管理
- 理解壓力是如何起作用的并加以管理
1. Developing managerial intelligence
* The CEGOS managerial intelligence model
- Components of managerial intelligence
- Definition and characteristics
2. Mastering managerial techniques
* Developing effective behaviour
- Adopting effective management styles
- Developing autonomy through contextual management
* Directing individual and collective action
- Ground rules with common benchmarks
- Setting goals consistent with strategy
- Assessing co-worker performance
* Stimulating individual and collective drive
- Using the right motivational levers
- Delegating learning experiences
3. Developing situation management skills
* Viewing reality as a system
- Management problems are complex
- 5 principles in systems thinking
- Understanding the perception of reality
- The system and its environment
- Initiatives and leveraging
4. Developing interpersonal skills
* Setting up a communication system for sharing information
- Information and communication
- Using the appropriate communication tools
* Preparing and conducting a team meeting
- Different types of meetings
* Managing sensitive situations
- Giving negative feedback
- Giving positive feedback
- Giving feedback to re-motivate staff
* Managing your relationship with your boss
- Communicating with your boss
- Be positive and energetic
5. Developing emotional skills
* Managing your own emotions
- Emotional intelligence
* Managing stress
- Understanding how stress works and managing it
新上任的或者擁有幾年經(jīng)驗的中層管理人員