全面提升管理能力與情商其它上課時(shí)間：

* 新上任的或者擁有幾年經(jīng)驗(yàn)的中層管理人員

在現(xiàn)今變化萬千、紛繁復(fù)雜的管理世界中，越來越多的管理者發(fā)現(xiàn)管理靈活性是一項(xiàng)攀上成功峰頂?shù)谋貍渌刭|(zhì)。

本課程從管理能力與情商兩個(gè)維度，系統(tǒng)地幫助參加者提升管理靈活性，從而更有效解決管理難題、提高人際技能、重建敏感情境下的情緒平衡，最終邁向成功。1.提升管理才智
* 企顧司管理才智模型
- 管理才智的組成部分
- 定義和特征

2.掌握管理技能
* 激發(fā)有效的行為
- 采取有效的管理形式
- 通過背景管理提高員工自主度
* 指揮個(gè)人和團(tuán)隊(duì)的行動(dòng)
- 擁有共同基準(zhǔn)的基本原則
- 設(shè)定與戰(zhàn)略相一致的目標(biāo)
- 員工績(jī)效評(píng)估
* 個(gè)別和團(tuán)隊(duì)的激勵(lì)
- 使用正確的激勵(lì)杠桿
- 傳授學(xué)習(xí)經(jīng)驗(yàn)

3.提高情況分析技能
* 系統(tǒng)地看待現(xiàn)實(shí)
- 管理問題錯(cuò)綜復(fù)雜
- 系統(tǒng)性思維的5大原則
- 理解對(duì)現(xiàn)實(shí)的認(rèn)知
- 系統(tǒng)及其環(huán)境
- 主動(dòng)性與杠桿作用

4.發(fā)展人際交往技能
* 設(shè)立共享信息溝通系統(tǒng)
- 信息與溝通
- 使用恰當(dāng)?shù)臏贤üぞ?br />* 準(zhǔn)備并主持團(tuán)隊(duì)會(huì)議
- 不同的會(huì)議類型
* 管理敏感的情境
- 給予否定反饋
- 給予肯定反饋
- 給予反饋，再次激勵(lì)員工
* 處理好與上司的關(guān)系
- 與上司溝通
- 積極而富有動(dòng)力

5.提高情緒管理技能
* 自我情緒管理
- 提高情商
* 壓力管理
- 理解壓力是如何起作用的并加以管理

1. Developing managerial intelligence
* The CEGOS managerial intelligence model
- Components of managerial intelligence
- Definition and characteristics

2. Mastering managerial techniques
* Developing effective behaviour
- Adopting effective management styles
- Developing autonomy through contextual management
* Directing individual and collective action
- Ground rules with common benchmarks
- Setting goals consistent with strategy
- Assessing co-worker performance
* Stimulating individual and collective drive
- Using the right motivational levers
- Delegating learning experiences

3. Developing situation management skills
* Viewing reality as a system
- Management problems are complex
- 5 principles in systems thinking
- Understanding the perception of reality
- The system and its environment
- Initiatives and leveraging

4. Developing interpersonal skills
* Setting up a communication system for sharing information
- Information and communication
- Using the appropriate communication tools
* Preparing and conducting a team meeting
- Different types of meetings
* Managing sensitive situations
- Giving negative feedback
- Giving positive feedback
- Giving feedback to re-motivate staff
* Managing your relationship with your boss
- Communicating with your boss
- Be positive and energetic

5. Developing emotional skills
* Managing your own emotions
- Emotional intelligence
* Managing stress
- Understanding how stress works and managing it