溝通與協(xié)調(diào)其它上課時(shí)間：

* 管理者

溝通方式能夠建立或破壞您的職業(yè)形象，影響別人對(duì)您工作的看法，影響您的績(jī)效，甚至?xí)�影響您的技術(shù)發(fā)揮和未來(lái)職業(yè)發(fā)展前景。

本課程將與您分享如何選擇和運(yùn)用最恰當(dāng)?shù)恼Z(yǔ)言和語(yǔ)調(diào)。通過(guò)2天培訓(xùn)，將使您洞悉自己及其他人的溝通風(fēng)格，掌握清晰有效地收發(fā)信息、觀點(diǎn)、思維、情感和需求的各種技巧。1.人際溝通基礎(chǔ)
* 目的與原則
* 方法與關(guān)鍵性技能

2.有效的溝通方法與技巧
* 書(shū)面溝通：準(zhǔn)確有效的商業(yè)文件
* 非語(yǔ)言的溝通
* 語(yǔ)言溝通：表達(dá)、傾聽(tīng)、提問(wèn)
* 有效說(shuō)服的六張牌

3.會(huì)議中的有效溝通
* 為什么有的會(huì)議會(huì)失敗
* 有效會(huì)議的組織技巧
* 準(zhǔn)備和主持會(huì)議

4.如何處理工作中的人際關(guān)系，合理解決沖突
* 知已知彼
* 聽(tīng)的技巧
* 與上級(jí)溝通的技巧
* 與下級(jí)溝通的技巧
* 與同級(jí)溝通的技巧
* 如何正確面對(duì)并合理解決沖突


1. Essentials of communication
* Purposes and principles
* Methods and key skills

2. Effective methods and skills of communication
* How to write effective business letters
* Non - verbal communication
* Verbal communication: expression, listening and questioning
* Six effective ways of persuasion

3. Effective communication in a meeting
* Why do some meetings fail
* How to organize a meeting effectively
* Preparing and chairing a meeting

4. Dealing with the interpersonal relationship and conflict resolution
* Knowing your colleagues and yourself
* Listening techniques
* How to communicate with superiors
* How to communicate with subordinates
* How to communicate with colleagues
* How to face and resolve conflicts properly