建設(shè)性的跨部門人際互動與合作其它上課時(shí)間：

* 所有有意強(qiáng)化跨部門人際關(guān)系的職場人士

在工作中，作為經(jīng)理、項(xiàng)目主管或技術(shù)專家往往需要跨部門合作才能完成任務(wù)。不論對內(nèi)還是對外工作，在當(dāng)今的業(yè)務(wù)組織中必須通過跨部門合作才能取得工作業(yè)績。

為了利于大家更好地應(yīng)對跨部門橫向合作中出現(xiàn)的問題，即使是有不同立場、目標(biāo)的情況下與合作伙伴建立起合作關(guān)系，此研討會為您提供分析、案例以及工具來幫助您與其他部門的同事們一起更好地溝通、合作、共贏。1.建立跨部門合作關(guān)系的重要性
* 了解你的人際關(guān)系以及良好的合作對工作和生活的益處
* 認(rèn)識人與人交往：動機(jī)、行為
* 識別影響人際關(guān)系因素，導(dǎo)致其惡化的原因和過程

2.在橫向合作關(guān)系中的有效溝通
* 認(rèn)識人際交往的心態(tài)
* 尊重、積極、客觀、建設(shè)性主動溝通的益處
* 溝通策略、建設(shè)性反饋
* 建立信任, 找準(zhǔn)溝通心理熱鍵
* 高效溝通的步驟

3.提升建設(shè)性橫向合作關(guān)系
* 橫向合作的必要性、特點(diǎn)、難點(diǎn)
* 橫向團(tuán)隊(duì)合作的障礙，不良行為
* 提升建設(shè)性跨部門合作
- 建立橫向合作流程、
- 客戶與供應(yīng)商邏輯關(guān)系，合作伙伴行為
- 建立跨橫向合作績效指標(biāo)
- 建立順暢的橫向溝通渠道

4. 培養(yǎng)增強(qiáng)影響力、沖突管理
* 非權(quán)力影響力及其影響策略
* 培養(yǎng)發(fā)展影響力：確認(rèn)目標(biāo)對象：立場、利益、需求
* 累積影響力籌碼，增強(qiáng)影響力策略及其說服技巧
* 沖突產(chǎn)生的原因、益處
* 沖突可能出現(xiàn)的結(jié)果，爭取“雙贏”


1. Realizing the importance of constructive cooperative relations
* Knowing your own interpersonal skills, benefit to work & life of good interpersonal relations
* Knowing why need interpersonal interaction: motivation and behavior
* Identifying impact factors on worsening interpersonal relations, and how to be escalated

2. Effective communication for interpersonal interaction
* Understanding the psychology in interpersonal interaction
* Benefit of interaction with: respect, positive, objective and constructive
* Tactics of communication, and how to give constructive feedback
* Creating trust and finding the psychological “key” in communication
* Steps of efficient communication

3. Enhancing constructive cross functional cooperation
* Necessity, feature and difficulties in cross functional cooperation
* Bad behaviors and obstacles in cross functional team work
* Methods to better cross functional cooperation
- Setting up the process for the cooperation
- Constructing into customer-supplier and cooperative partnership
- Giving performance indicator for cross functional cooperation
- Building the channel for communication

4. Promoting and reinforcing influencing & managing conflict
* Knowing non - hierarchical influence and its tactics
* Developing influencing: knowing your partners’ position, interest and need
* Depositing influential stakes, reinforcing influence tactics and persuasion skills
* Managing conflicts and chance for improvements
* Possible results of conflict, trying all means for “win - win”