很多被提拔到管理崗位的管理者，以及臨時(shí)承擔(dān)團(tuán)隊(duì)管理的資深員工還沒有養(yǎng)成良好的工作習(xí)慣，形成自己的管理風(fēng)格，表現(xiàn)在：日常工作缺乏計(jì)劃性、條理性，難以辨析事件的輕重緩急，無法帶領(lǐng)團(tuán)隊(duì)成員去完成任務(wù)等。另外，他們也需要具備一些專業(yè)的技能，如：客觀全面評(píng)估工作的結(jié)果，向上及向下反饋結(jié)果，差距分析，持續(xù)改進(jìn)等。
本課程將針對(duì)這些管理者以及資深員工在管理日常工作中需要的計(jì)劃、組織、評(píng)估及持續(xù)改進(jìn)等方面，深入剖析實(shí)際問題，探討應(yīng)對(duì)的措施和方法，從而幫助學(xué)員提升效率和改善效果，更好地完成工作任務(wù)的技能。1.運(yùn)用結(jié)果導(dǎo)向提升工作的產(chǎn)出和效能
* 對(duì)于每項(xiàng)工作，清晰定義所需要達(dá)成的結(jié)果
* 對(duì)于工作結(jié)果的衡量：效果和效率
* 提升效率的關(guān)鍵因素
* 提升效果的關(guān)鍵因素
* 團(tuán)隊(duì)共同達(dá)成結(jié)果的核心技能
- 分析任務(wù)的難易程度
- 分析團(tuán)隊(duì)目前的經(jīng)驗(yàn)和技能差距
- 建立目標(biāo)責(zé)任心，激發(fā)意愿
- 明確結(jié)果達(dá)成或者達(dá)不成的影響
2. 有效計(jì)劃及組織日常工作
* 分析計(jì)劃性差的原因
* 從三個(gè)維度來提高計(jì)劃性
* 對(duì)事件緊急重要性的判斷
* 合理安排任務(wù)的先后次序
* 調(diào)配人財(cái)物資源以保證計(jì)劃的順利實(shí)施
3. 核查及反饋工作的結(jié)果
* 對(duì)于持續(xù)時(shí)間長(zhǎng)的任務(wù)設(shè)定階段性的核查點(diǎn)
* 對(duì)工作結(jié)果進(jìn)行客觀全面的衡量和評(píng)估
* 對(duì)差距進(jìn)行定量和定性的分析
* 向上下級(jí)反饋工作結(jié)果的技能要點(diǎn)
4. 持續(xù)改進(jìn)工作結(jié)果
* 對(duì)照差距，分析原因
* 明確改進(jìn)的方向
* 制定系統(tǒng)化糾偏的體系
* 對(duì)于改進(jìn)后的流程及方式實(shí)施標(biāo)準(zhǔn)化
* 建立長(zhǎng)期持續(xù)改進(jìn)的制度
1. Improving work’s output with “result-oriented” method
* Clearly defining the expected results
* Evaluating the results: efficiency and effectiveness
* The key factors which impact efficiency
* The key factors which impact effectiveness
* Achieving the results through team work
- Analyzing the difficulty of tasks
- Distinguishing team members’ experience and skills gap
- Creating accountability of each participant
- Clarifying the consequence if achieve the results or failed
2. Planing and organizing daily work
* Analyzing the reasons why plan poorly
* Improving plan and organization from three dimensions
* Judgeing the importance and urgency of different tasks
* Prioritizing the tasks
* Organizing the human and financial resources to ensure execution
3. Checking and feedback on results
* Setting up periodic control points
* Assessing the results comprehensively
* Analyzing the gap quantitatively and qualitatively
* Feedbacking the results to up - level managers and subordinates
4. Improving the results continuously
* Conducting “gap analysis” and revising “deviation”
* Defining the direction of improvement
* Establishing a system for correction
* Standardizing updated procedure
* Setting up system for continuous improvement
* 職能部門經(jīng)理、主管