培訓(xùn)內(nèi)容:
課程收益:
Thiscourseisdesignedtoimprove:
1.Structureandlogicofemailcommunicationatinternationallevel
2.Adaptyoursender/receivermind-set
3.Enhanceunderstandingofcross-culturalwritingaspects
4.Avoidrepetitivemisunderstandingsatdistance
5.MakeyourlanguagemoresophisticatedwithbusinessEnglishphrases
6.Maximiseconfidenceforwritingemails
課程大綱:
1.Problemsinmoderncommunication
*Analysis–whydidtheyhappen
*Preventingfutureproblems
2.Changingyourmindsetforeffectivecommunication
*Receiverperception
*Openmindedapproach
*Confidencebuilding
3.Tipsforeffectivewriting
*Thinking&planning
*Writingalogicaloutline
*Knowingyouraudience
*KISS
4.Structuring
*Basicguidelines
*Sequencinginformationlogically
*Selectingrelevantinformation
*Paragraphlinking
*Exerciseofstructuring
5.Linguisticstyledifferences
*Cross-culturalunderstanding
*Britishvs.USAvs.China 6.Standardphrases
*Phrasesforopeningandclosing
*Standardphrasesincorrespondence
*Writingexercise
7.Understandingdifferencesintone
*Analysisoftoneine-mails
*Howtousemodalverbstone
*Theartofbeingdiplomatic
8.Preparingfordifficultsituations
*Languageforapologies
*Announcingbadnews
*Greetings&wishes
9.Standardtemplates
*Sampleofproposals
*Sampleofbusinessletters
*Sampleofcomplaintletter
*Sendingquotationtocustomer
10.QAF–Questions,Answers,Feedback
培訓(xùn)對(duì)象：
All levels of staff, who wish to sharpen their professional email style, improve logic, structure and learn vital tools for cross-cultural communication. Avoid using the same repetitive sentences, and build a more professional, varied language base.